Shipping policy
At Adam Nixon Photography LLC, we take immense pride in delivering gallery-quality prints and custom photo products. To ensure your artwork arrives in perfect condition, all orders are produced at our partner lab WhiteWall, custom-packaged, and shipped using industry-leading print lab standards.
1. Shipping Destination We ship exclusively to the 50 United States. We do not ship to US territories (including Puerto Rico, Guam, the US Virgin Islands, or other territories), APO/FPO addresses, P.O. Boxes or international destinations.
2. Free Shipping We offer free shipping on all orders. There are no shipping charges at checkout.
3. Production & Delivery Times Because our products are custom made-to-order, total fulfillment time varies by product.
- Estimated Delivery Window: Most orders are delivered within 6 to 13 business days (Monday–Friday) from the order date.
- Business Days: Deliveries occur Monday through Friday. Weekend deliveries are not guaranteed.
4. Delivery Options & Freight Carriers We partner with premium shipping carriers to ensure secure and timely transport.
- Standard Delivery: Shipping is handled via DHL, DPD, UPS, or TNT/FedEx depending on your location and shipment size.
- Express Shipping: We do not offer rush or express shipping options, as every piece requires strict production and drying/curing processes that cannot be expedited.
5. Packaging & Multiple Shipments To protect fragile materials during transit, products are packaged according to their physical format:
- Prints & Photo Papers: Photo and fine art prints up to 60 cm x 40 cm (~24" x 16") are shipped flat in protective reinforced envelopes. Larger prints are safely rolled and shipped in heavy-duty shipping tubes.
- Wall Art & Framed Works: Acrylic glass prints, metal prints, canvas prints, and framed works are shipped in protective art crates or specialized, shock-proof art packaging.
- Separate Shipments: If your order contains different types of items, your order may arrive in separate packages with distinct tracking numbers. Items may arrive 1 to 2 business days apart.
6. Order Tracking Once your order leaves the lab, you will receive a shipping confirmation email containing your tracking link and carrier information. You can track your package directly through the carrier's website.
7. International Shipping At this time, we do not ship internationally.
8. Damages in Transit & Issues Every artwork is built to museum standards and inspected before leaving the facility. However, if your package arrives visibly damaged:
- Document the Damage: Take clear photos of the damaged outer box, internal packaging, and the artwork.
- Contact Us Immediately: Send your photos and order number to support@adamnixon.com within 7 calendar days of delivery.
- Replacement: We will immediately coordinate with our production lab to fabricate and ship a free replacement.
Need Help? If you have questions about your shipment, please reach out to us at support@adamnixon.com or visit our Contact Page.